Saputra, Indra Tri. “Klasifikasi Keluhan Masyarakat Terhadap Layanan Publik Pada Harian Radar Tarakan”. INSYST: Journal of Intelligent System and Computation 3, no. 2 (October 1, 2021): 73–77. Accessed March 29, 2024. https://jurnal.istts.ac.id/index.php/INSYST/article/view/205.